We all make mistakes, and hopefully we all learn from them. Oftentimes, mistakes are made due to a lack of communication or a misunderstanding. As a small business, the key is to minimize these mistakes so they don’t impact the customer experience. For example, a miscommunication can result in not enough employees showing up to […]
Once you have found the right talent for your business, you don’t want to lose them because of frustration over inconsistent work schedules or scheduling errors. According to HR Drive, work-life balance is the number one driver of employee satisfaction and scheduling consistency is deemed to be the most important component of that. If you’re […]
Although sometimes necessary in order to meet the needs of the business, overtime is something that is best avoided whenever possible. In the US, the number of workers eligible for overtime, already a big part of a budget for industries from retail to food to manufacturing and beyond, was expanded by 1.3 million last year, […]
Theft is often thought of as a tangible act such as stealing goods or merchandise. However, for business owners, one of the most common forms of theft they have to deal with is intangible one — stealing time. With so many moving parts to managing a business, you might wonder if the few extra minutes […]
Retail businesses are fraught with employee challenges. While some people want to make a career in sales and hospitality, coffee, clothing or hardware, not all your employees will. Many who work in these industries are only using it as a temporary stop on their career journey. They also tend to be young people who have […]
Finding and keeping good employees is a constant challenge for small businesses as the cost of training employees can be quite high. In fact, the average cost to hire an employee in a smaller company is about $7,600. However, when you find that an employee is just not working out, what do you do? Below, […]
One challenge many small and large businesses face is communication, from the newest employee to the seasoned veteran. In fact, a recent survey of companies with about 100 employees found that poor communication within the company cost an average of $420,000/ year. Retail businesses have complex operations and management, and between the constant activity and […]
The idea of flexible work schedules likely would have been laughed at two decades ago. Today, though, the standard 9-to-5 jobs are a thing of the past. According to a 2018 study, 71 percent of job seekers in the United States look for job opportunities that offer flexible scheduling. As a result, we have seen […]
Ask employees what they desire most in a job and, chances are, the ability to regularly work a more flexible schedule will be in likely be in the mix of answers you receive. While full-time jobs traditionally have been defined by the standard 9-to-5 workday Monday through Friday, more and more workplaces are beginning to […]
As a small business owner, you should never neglect the little things. With regards to your customers, you are probably great at this. For example, you take returned items without question, you remake a meal or a drink for an unsatisfied customer, or you redo a service, such as house cleaning, when a customer is […]